Shipping Policy

Last updated: July 20, 2026

At V&LOVE, we are committed to delivering your order safely and reliably. Please review the following information before placing an order.

1. Shipping Origin

All V&LOVE products are produced, processed, and dispatched from China.

Please note that production and order-processing time is separate from shipping transit time.

2. Order Processing and Production

Orders may require verification before production or dispatch.

Estimated dispatch timelines are:

• In-stock or ready-to-ship items: Orders are usually dispatched within 10 days of being placed and may often be shipped sooner.
• Out-of-stock, made-to-order, pre-order, or customized items: These orders typically require approximately 4–8 weeks before dispatch, unless a different timeframe is stated on the product page.

Production and processing begin after the order and payment have been successfully confirmed.

During peak periods, including new product releases, promotional events, public holidays, or periods of unusually high demand, please allow additional processing time.

Processing and production time is separate from international shipping transit time.

If you need an item before a particular date, contact us at vlovedress@gmail.com before placing your order so that we can check its availability. Requested event or arrival dates are not guaranteed.

Customers are responsible for allowing sufficient time for production, dispatch, international transportation, and customs clearance.

If a significant delay affects your order, we will contact you using the email address provided at checkout.

3. Shipping Destinations

V&LOVE ships to most countries and regions worldwide where reliable payment processing, customs clearance, and delivery services are available.

Orders to certain destinations—including Mexico, Brazil, Chile, Malaysia, Thailand, the Philippines, Türkiye, and South Africa—may require an additional payment or delivery-availability review before dispatch.

We currently do not ship to:

• Russia
• Belarus
• Iran
• North Korea
• Cuba
• Syria
• Yemen
• Afghanistan
• Sudan
• Somalia
• Libya
• Palestinian Territories
• Any other destination where reliable or lawful fulfillment cannot be maintained

The availability shown at checkout is final. If we cannot fulfill an order after it has been placed, we will cancel the affected order and issue a full refund to the original payment method.

4. Shipping Methods and Delivery Times

Orders are generally shipped through international carriers such as DHL, UPS, FedEx, or another suitable logistics provider selected according to the destination.

After dispatch, international delivery generally takes approximately 18–28 days, depending on the destination.

This estimated delivery period begins only after production and order processing have been completed and the package has been transferred to the carrier.

All processing, dispatch, and delivery times are estimates and do not constitute guaranteed arrival dates.

Customs inspections, severe weather, public holidays, carrier disruptions, local restrictions, incorrect delivery information, or other circumstances outside our reasonable control may cause additional delays.

Customers purchasing an item for a wedding, event, ceremony, or other specific date are responsible for ordering sufficiently in advance. Missing an estimated event or arrival date does not automatically create a right to a refund, except where required by applicable law.

5. Product Prices and Shipping Fees

Prices displayed on our product pages are product prices only.

Unless expressly stated otherwise at checkout, product prices do not include:

• International shipping fees
• Import duties
• VAT, GST, or other local taxes
• Customs-clearance charges
• Carrier brokerage fees
• Handling fees
• Other destination-related charges

All shipping fees are the responsibility of the customer and will be displayed separately at checkout based on the delivery destination, parcel details, and available shipping service.

V&LOVE does not include international shipping costs in the displayed product price and does not reimburse shipping charges paid by the customer.

Once an order has been dispatched and the shipping service has been used, the original shipping fee is non-refundable, except where required by applicable law.

6. Customs Duties and Import Taxes

All international orders are shipped on a duties-and-taxes-unpaid basis.

The recipient is solely responsible for all charges imposed by the destination country, customs authority, local government, or shipping carrier, including:

• Import duties
• VAT, GST, or other local taxes
• Customs-clearance charges
• Carrier brokerage or handling fees
• Storage charges
• Other destination-related fees

These charges are separate from both the product price and the international shipping fee paid at checkout.

V&LOVE does not control these charges, cannot determine their amount in advance, and does not pay or reimburse them on behalf of the customer.

Customers should consult their local customs authority before ordering if they require information about possible import charges.

If customs authorities or the carrier request additional information, identification, payment, or documentation, the customer must provide it promptly.

Failure or refusal to complete customs clearance or pay the required charges may result in delay, return, storage, or disposal of the shipment. Any resulting shipping, customs, storage, return, or handling costs will be the customer’s responsibility where permitted by law.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping-confirmation email containing the tracking number when tracking is available.

Tracking information may take up to 48 hours to become active after dispatch.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including the recipient’s full name, telephone number, postal code, and any required apartment or unit number.

Please contact us immediately if you notice an error. Once an order has entered production or has been dispatched, we cannot guarantee that the address can be changed.

Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer.

9. Failed Delivery, Refused Shipments and Unclaimed Parcels

The customer is responsible for monitoring tracking information and cooperating with the carrier or customs authority when necessary.

If a parcel is refused, left unclaimed, or returned because of an incorrect address, failed delivery attempts, unpaid import charges, or incomplete customs clearance, any refund will be processed according to our Refund Policy.

Actual outbound shipping, return shipping, customs, storage, and handling costs may be deducted where permitted by law.

10. Lost or Damaged Shipments

If your parcel appears to be lost, damaged, or incorrectly marked as delivered, contact us at vlovedress@gmail.com as soon as possible and provide:

• Your order number
• The tracking number
• A description of the issue
• Photographs of the parcel and product, if damaged

We will work with the carrier to investigate and provide an appropriate resolution based on the investigation and applicable consumer law.

11. Split Shipments

Orders containing multiple products may be shipped separately because of production schedules, stock availability, or carrier requirements.

Separate tracking numbers may be provided. Customers will not be charged additional shipping fees solely because we divide an order into multiple shipments.

12. Policy Changes

Shipping availability and delivery conditions may change due to payment risk, carrier availability, customs requirements, trade restrictions, or other operational considerations.

V&LOVE may update this Shipping Policy when necessary. The version published on our website at the time of purchase will apply to the order, subject to applicable law.

13. Contact Us

For questions about shipping or an existing order, please contact:

V&LOVE Customer Service
Email: vlovedress@gmail.com
Website: https://vlove.shop