How to buy

Welcome to V&LOVE. Please follow the steps below to place your order.

1. Choose Your Item

Browse our collections and open the product page of the item you would like to purchase.

Before ordering, please carefully review:

Product photographs and description
Available colors
Size options
Product measurements
Production or availability information
Any customization options shown on the product page

Because screen settings and lighting may affect how colors appear, slight differences between the product photographs and the actual garment may occur.

2. Select Your Size and Options

Choose the correct size, color, quantity, and any other available product options.

We strongly recommend checking our Size Guide before ordering. If you need assistance selecting a size, contact us at vlovedress@gmail.com before completing your purchase.

If the product is made to order, made to measure, or customized, please provide complete and accurate measurements and instructions. Customers are responsible for checking the information they submit.

3. Add the Item to Your Cart

After selecting the required options, click Add to Cart.

You may continue shopping or proceed directly to checkout. Before checking out, review your cart carefully and confirm:

Selected products
Sizes and colors
Quantities
Customization details
Product prices

4. Review Prices and Additional Charges

Prices displayed on our product pages are product prices only.

Unless expressly stated otherwise at checkout, product prices do not include:

International shipping fees
Import duties
VAT, GST, or other local taxes
Customs-clearance charges
Carrier brokerage or handling fees
Other destination-related charges

Available shipping charges will be calculated and displayed separately at checkout. Import duties, taxes, and customs-related charges are the responsibility of the recipient.

5. Enter Your Shipping Information

Enter a complete and accurate delivery address, including:

Recipient’s full name
Telephone number
Country or region
Province or state
City
Street address
Apartment or unit number, where applicable
Postal or ZIP code

Please review this information carefully. Incorrect or incomplete information may cause delivery delays, failed delivery, or additional shipping charges.

6. Complete Payment

Select one of the payment methods available at checkout and complete your payment.

Your order will enter verification and processing only after payment has been successfully confirmed.

If your payment does not go through, check the payment information or try another payment method displayed at checkout.

7. Receive Your Order Confirmation

After placing your order, you should receive an order-confirmation email at the address entered during checkout.

Please review the confirmation carefully. If you notice an error, contact us immediately at vlovedress@gmail.com and include your order number.

If you do not receive the confirmation email, check your spam or junk folder.

8. Order Processing and Production

Estimated dispatch timelines are:

In-stock or ready-to-ship items: Usually dispatched within 10 days after the order is placed and may often be shipped sooner.
Out-of-stock, made-to-order, pre-order, or customized items: Usually require approximately 4–8 weeks before dispatch, unless otherwise stated on the product page.

Additional processing time may be required during holidays, promotional periods, new product releases, or periods of high demand.

Processing time is separate from international shipping time.

If you need an item before a particular event or date, contact us before ordering. Requested arrival dates are not guaranteed.

9. Track Your Order

Once your order has been dispatched, we will send a shipping-confirmation email containing the tracking number when tracking is available.

Tracking information may take up to 48 hours to become active.

After dispatch, international delivery generally takes approximately 18–28 days, depending on the destination, carrier, customs clearance, and local delivery conditions.

All processing and delivery times are estimates and are not guaranteed arrival dates.

10. Changing or Canceling an Order

Cancellation deductions are based on when we receive the request:

Within 24 hours: 95% of the product price refunded
Between 24 and 72 hours: 90% refunded
Between 72 and 120 hours: 70% refunded
After 120 hours but before dispatch: the refundable amount depends on production progress and costs already incurred
After dispatch: the order can no longer be canceled

Any unused shipping fee will be refunded if the order has not been dispatched.

Please review our full Cancellation Policy before ordering.

11. Returns and Exchanges

All purchases are considered final sale. Except where required by applicable law, we do not accept returns for monetary refunds.

Eligible exchange requests must be submitted within 3 calendar days after delivery. Items must remain unworn, unused, unwashed, and unaltered, with all original tags and security tags attached and in their original packaging.

Unless otherwise required by law or confirmed by us, the customer is responsible for:

Return shipping costs
Applicable import duties and taxes
A USD $50 international re-shipping fee for the replacement item

Do not send an item back without receiving authorization and return instructions from us.

Please review our full Return, Exchange & Refund Policy before ordering.

12. Contact Us

For product, sizing, order, payment, or shipping questions, contact:

V&LOVE Customer Service
Email: vlovedress@gmail.com
Website: https://vlove.shop

Country/region