Cancellation Policy

Cancellation Policy

Last updated: July 20, 2026

At V&LOVE, order verification, product preparation, material allocation, and production may begin shortly after payment is confirmed. If you request a cancellation after these processes have started, transaction, administrative, labor, and material costs may be deducted from your refund.

To request a cancellation, contact us at vlovedress@gmail.com and include your order number.

Submitting a cancellation request does not mean that the order has been canceled. Your cancellation becomes effective only after it has been reviewed and confirmed by V&LOVE.

Cancellation Fees

Cancellation deductions are calculated according to the time between order confirmation and receipt of the cancellation request.

Cancellation Within 24 Hours

If your cancellation request is received within 24 hours after order confirmation:

  • 95% of the product price will be refunded
  • 5% of the product price will be retained as a transaction and processing fee
  • Any shipping fee paid at checkout will be refunded in full, provided the order has not been dispatched

Cancellation Between 24 and 72 Hours

If your cancellation request is received more than 24 hours but no later than 72 hours after order confirmation:

  • 90% of the product price will be refunded
  • 10% of the product price will be retained to cover processing and preparation costs
  • Any shipping fee paid at checkout will be refunded in full, provided the order has not been dispatched

Cancellation Between 72 and 120 Hours

If your cancellation request is received more than 72 hours but no later than 120 hours after order confirmation:

  • 70% of the product price will be refunded
  • 30% of the product price will be retained to cover production, labor, material, and administrative costs
  • Any shipping fee paid at checkout will be refunded in full, provided the order has not been dispatched

Cancellation After 120 Hours but Before Dispatch

If your cancellation request is received more than 120 hours after order confirmation but before dispatch, the refundable amount of the product price will be determined according to:

  • Current production progress
  • Materials already purchased, allocated, cut, or used
  • Labor and customization already completed
  • Other non-recoverable order costs

Depending on production progress, the deduction may include some or all of the product price.

Any unused shipping fee paid at checkout will be refunded in full if the order has not been dispatched.

Cancellation After Dispatch

Once an order has been dispatched, it can no longer be canceled.

The product price and shipping fee will not be refunded under this Cancellation Policy after dispatch. Any issue arising after delivery will be handled according to our Return, Exchange & Refund Policy and applicable consumer law.

Order Changes

If you need to change the size, color, style, shipping information, or another order detail, contact us at vlovedress@gmail.com as soon as possible.

We will attempt to accommodate change requests submitted within 24 hours, but changes are not guaranteed.

If production has already started or materials have already been prepared, additional charges may apply. For example, changing the color after fabric has been cut may require new materials and additional production work.

An order-change request becomes effective only after it has been confirmed by V&LOVE.

Cancellation Refunds

If a cancellation refund is approved, it will be issued to the original payment method within 10 business days.

Your bank, card issuer, or payment provider may require additional time to process and post the refund. If more than 15 business days have passed since we approved the refund, contact us at vlovedress@gmail.com.

Nothing in this policy limits consumer rights that cannot legally be waived.

Contact Us

To cancel or change an order, contact:

V&LOVE Customer Service
Email: vlovedress@gmail.com
Website: https://vlove.shop