Return, Exchange & Refund Policy

All purchases are considered final sale. Except where required by applicable law, we do not accept returns for monetary refunds due to change of mind, incorrect size selection, color preference, event cancellation, or other non-quality-related reasons.

However, you may request an exchange or report a product issue within 3 calendar days after receiving your item.

To be eligible for an exchange, the item must be in the same condition in which you received it: unworn, unused, unwashed, and unaltered, with all original tags and security tags attached and in its original packaging. The item must be free from perfume, makeup, deodorant, or other signs of wear. You will also need the receipt or other proof of purchase.

Removing, altering, or reattaching a security tag will make the item ineligible for exchange.

To request an exchange, contact us at vlovedress@gmail.com. Please include your order number, the reason for your request, and clear photographs or videos where applicable.

If your request is accepted, we will provide the return address and instructions on how and where to send your package. Items sent back without first requesting and receiving authorization will not be accepted. Please do not send an item to the address shown on the original shipping package unless we specifically instruct you to do so.

Unless otherwise required by applicable law or confirmed by us, customers are responsible for the return shipping cost, applicable import duties and taxes, and a USD $50 international re-shipping fee for the replacement item. The original shipping fee is non-refundable after the order has been dispatched.

You can contact us with any return or exchange question at vlovedress@gmail.com.

Damages and Issues

Please inspect your order immediately after delivery. If the item is materially defective or damaged, or if you receive the wrong item, contact us at vlovedress@gmail.com within 3 calendar days so that we can evaluate the issue and provide an appropriate solution.

Please include your order number and clear photographs or videos showing the item, packaging, shipping label, and affected area.

Many of our garments feature handmade beadwork, embroidery, sequins, feathers, or other decorative details. Minor variations in the placement or appearance of these details, small finishing threads, and slight color differences caused by lighting or screen settings are natural characteristics of handcrafted garments and are not considered defects unless they materially affect the item’s appearance, fit, or use.

If a material defect, shipping damage, or incorrect item is confirmed, we may provide an exchange, replacement, repair, or another remedy required by applicable law.

Exceptions / Non-Exchangeable Items

We cannot accept exchanges for:

• Custom-made, made-to-measure, personalized, or specially ordered products
• Items that have been worn, used, washed, altered, or damaged after delivery
• Items showing perfume, makeup, deodorant, or other signs of wear
• Items with removed, altered, or reattached tags or security tags
• Sale, clearance, or sample-sale items
• Gift cards
• Items returned without prior authorization

Please contact us at vlovedress@gmail.com if you have questions about whether a specific item is eligible for exchange.

Exchanges

If you would like a different size, color, or style, contact us within 3 calendar days after receiving the item.

Once an exchange has been approved, return the original item according to the instructions provided by us. After we receive and inspect the item, the replacement will be prepared for shipment, subject to product availability.

Unless otherwise required by applicable law or confirmed by us, the customer must pay the return shipping cost, applicable duties and taxes, and the USD $50 international re-shipping fee before the replacement item is dispatched.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, mandatory consumer rights that cannot legally be waived will continue to apply.

If an eligible item is shipped to a consumer in the European Union, the customer may have the statutory right to cancel or return the order within 14 days of delivery without providing a reason.

Custom-made, made-to-measure, personalized, or clearly customized products may be excluded from this right where permitted by applicable law.

Eligible items must be in the same condition in which they were received: unworn, unused, unwashed, and unaltered, with all original tags and security tags attached and in their original packaging. The receipt or other proof of purchase is also required.

To exercise an applicable withdrawal right, contact us at vlovedress@gmail.com before sending the item. Unless otherwise required by law, the customer is responsible for the return shipping cost.

Refunds

Except where required by applicable law, all purchases are final sale and we do not provide monetary refunds.

If a refund is specifically approved by us or required by applicable law, we will notify you after receiving and inspecting the returned item and confirm whether the refund has been approved.

If approved, the refund will be issued automatically to the original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.

The original shipping fee is non-refundable after dispatch unless applicable law requires otherwise.

If more than 15 business days have passed since we approved your refund, contact us at vlovedress@gmail.com.